Advice on Ordering online
Easily manage everything yourself via the Merak e-commerce platform.
- What is the difference between the process for archiving through the e-commerce platform and offline services?
- How does Merak handle my privacy? And are my data handled securely?
- How can I change my profile?
- How can I unsubscribe from the newsletter and/or the commercial mailing?
- Can I have someone else manage my account?
- How can an employee view the archive that is on my account?
- Can I let someone else manage my account?
- I forgot my password. What to do?
- How can I pay on My Merak?
- Will my order be processed immediately if I want to pay by bank transfer?
- Is online payment safe?
- Are there any additional charges for the different payment methods?
- How can I add a PO/order form number on my invoice?
- How do I know if my order was accepted?
- I placed an order but did not receive a confirmation. How is that possible?
- Will I receive an invoice?
- When can the Merak contact centre be reached?
- Can I cancel an order?
- Can I place additional orders during the year?
- When will my retrieved archive be visible on the online application?
- What if my custody is coming to an end?
- When does my archival storage start and for how long?
- Should I pack my archive in advance?
- Where does Merak store my archive?
- Can I use my own boxes to store my documents?
- Do you have a digital platform where I can access my records?
- How can I stop custody?
- How long should I keep my documents?
- When can I access my archives?
- What is included in the budget?
- How are the images delivered?
- What about non-scannable items?
- Do I have to sign separately for agreement for destruction?
- What if the specified volume does not match the order?
- What will be billed?
- How do I determine my volume?
- What is included in the document destruction service?
- Am I obliged to pay online?
- Do I need to be present when documents are collected for destruction?
- How will my archive be destroyed?
- What happens to my archive after destruction?
- What is included in the service of data destruction?
- What is the difference between standard data destruction and media destruction with inventory?
- How do I determine my volume?
- Which archive boxes does Merak offer?
- When will my boxes be delivered?
- What are the shipping costs?
- My delivered order is incomplete. What to do?
- Why should I choose backup preservation?
- When will my retrieved media carriers be visible on the online application?
- What if my storage is coming to an end?
- When does my retention period start and how long does it last?
- Where does Merak store my media carriers?
- Are my media carriers safe at Merak?
- At what times can I dispose of my media carriers?
- How can I stop the storage of my media cariers?
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